Site Search:    
InnovationLifestyleCommitment to Excellence
    Home > Customer Service  > Warranty Information

 

 



Tough Customs “ One Year Limited Warranty


1. The period of warranty shall be one year from the date of delivery.


2. Coverage



A. Any part defective by reason of the manufacturers faulty workmanship or material will be replaced or repaired free of charge.

B. Any repairs or adjustments made necessary by reason of the manufacturers faulty workmanship or material will be performed free of charge.

C. The customer must provide record of engine maintenance having been performed in accordance with Harley-Davidson recommended maintenance schedule.

D. Break-In Riding Rules “ The First 500 Miles (800 Kilometers)

E. The sound design, quality materials, and workmanship that are built into your new bike will give you optimum performance right from the start. To allow your engine to wear in its critical parts, we recommend that you observe the riding rules provided below for the first 500 miles (800 kilometers). Adherence to these suggestions will help to assure good future durability and performance.

1. During the first 50 miles (80 kilometers) of riding, keep the engine speeds below 4000 RPM in any gear. Do not lug the engine by running or accelerating at very low RPM, or by running at high RPM longer than needed for shifting or passing.

2. Up to 500 miles (800 kilometers), vary the engine speed and avoid operating at any steady engine speed for long periods. Engine speed up to 5000 RPM in any gear is permissible.

3. Drive slowly and avoid fast starts at wide open throttle until the engine is warmed up.

4. Avoid lugging the engine by not running the engine at very low speeds in higher gears.

5. Avoid hard braking. New brakes need to be broken-in by moderate use for the first 200 miles (300 kilometers).


3. This warranty does not cover the repair of damage resulting for abuse or neglect.

A. Damage as a result of accidents, collisions, contact with foreign materials, impact, submersion or use of the motorcycle after the discovery of a defect.

B. Appearance related damage of body parts. Examples of such damages include, but are not limited to: scratches, dents, fading, flaking, and peeling.


4. This warranty does not extend to:

A. Motorcycles which have been modified in any way from the standard specifications.

B. Normal wear and tear, corrosion and routine maintenance, such as service inspections.

C. Parts due to normal wear and tear or routine maintenance such as drive chains or belts, clutch plates, oil and lubricants, spark plugs, batteries, sealed beams, light bulbs, tires, filters, brake pads and fuses.

D. Inconvenience, loss of time, loss of income, or any consequential damage of any kind.

E. Damage due to flat towing.

F. Damages from theft, fire, vandalism, explosion, water or acts of God.

G. Storage costs or transportation and shipping costs related to the performance of this warranty.


5. Warranty is non-transferrable without the written consent of Tough Customs.


6. To obtain repairs under warranty, the customer must:

A. Ensure that the motorcycle is properly operated, maintained and stored.

B. Give notice to Tough Customs of any and all apparent defects immediately upon discovery and make the entire motorcycle available at that time for inspection and repair at Tough Customs.

C. All warranty work is to be performed by a Tough Customs technician.

D. If you choose to perform the work yourself, or have someone else perform the repairs for you, we will supply you with the parts only. You must recognize that work must be performed correctly to ensure continued warranty coverage will not be jeopardized.


Tough Customs reserves the right to change the design of any model without obligation to modify any model previously manufactured.


 

 


Site Map | Mailing List | Customer Service | Legal

Copyright© 2010 Tough Customs. All Rights Reserved

Home